Pete leads the UK VoC programme for Fidelity across all businesses. He is part of a global team responsible for ensuring Fidelity acts in the best interest of our clients. Through the use of the Voice of the Client programme the team drives actions across client facing business units and integrates insights to help focus and facilitate change.

Pete has 20 years experience in Market Research helping Financial Services clients achieve their business and research objectives. Prior to Fidelity, Pete was Head of the UK Financial Services team  at market research agency ORC International.

Prior to joining Medallia, Leslie was the CEO of CallidusCloud where he led them on a journey that delivered record returns for shareholders. Prior to joining Callidus, Leslie worked for Sun Microsystems for nearly a decade. At Sun, he held the position of Senior Vice President of global channel sales and was the Managing Director of Sun Microsystems U.K. Ltd. Before joining Sun, Leslie held various sales positions at Oracle Corporation.

Stella leads the Voice of the Client programme for Fidelity’s global business bringing client insight to the Client Experience transformation programme. Fidelity International is a top global asset management company offering pensions, savings and investments with over 2 million clients operating globally in 29 countries. Fidelity is both a B2B and B2C provider - having direct to consumer and wholesale, advisory and institutional clients. 

Stella is a seasoned senior executive in Research, Insight and Voice of the Client programmes with a focus on data driven insight transformation to drive business growth. Prior to Fidelity, Stella was SVP Global Research and Insight at BBC Worldwide - the commercial arm of the BBC.

Sheri leads the Product and Solutions Marketing organisation at Medallia. Prior to joining Medallia, Sheri spent over 5 years Salesforce where she held two roles as VP of Product Marketing for Salesforce's Marketing Cloud and VP of Pricing Strategy. Prior to joining Salesforce, Sheri was the GM of Small Business at Simply Hired and a VP of Client Experience at Charles Schwab, and she held a series of strategy and consulting roles earlier in her career at Visa, Monitor Company and Charles River Associates. Sheri holds both an MBA and a BA from the University of Pennsylvania's Wharton School of Business and College of Arts and Sciences, respectively.

Rachel specializes in leading Medallia customers along the path of experience management best practice, taking time to understand their business objectives and helping them to align a voice of customer feedback program to drive critical success in those objectives. Rachel is a CX storyteller, showing practitioners just how the most successful brands at Medallia have driven massive gains with powerful CX and EX programmes and continue to augment their entire operation around the customer.

Rachel looks beyond the initial software implementation to show how to evolve the programme to drive continuous and long-term benefits across the organisation. Being able to show early return on investment can be a real differentiator for our customer champions and by clearly identifying your critical success pathways in CX maturity Rachel can help customers focus on the key drivers for agile change. Rachel has worked for the last 11 years on large scale omni-channel CX programmes across major banks, telco, retail and financial services organizations. Prior to this Rachel was in retail operations for 10 years bringing large US based retailers across to EMEA and growing the footprint of existing brands.

Blake Morgan is a leader in customer experience. She is a keynote speaker and customer experience futurist and author of two books on customer experience. Her second book is called “The Customer Of The Future: 10 Guiding Principles For Winning Tomorrow’s Business” (HarperCollins). Her first book was “More is More: How The Best Companies Work Harder And Go Farther To Create Knock Your Socks Off Customer Experiences.” 

She has worked with Comcast, Allstate, Genentech, Accor Hotels, Accenture, Adobe, Cisco, Parker Hannifin, Ericsson, Verizon, Omron and more. Blake is a guest lecturer at Columbia University as well as adjunct faculty at the Rutgers executive education MBA program. Blake contributes to Forbes, the Harvard Business Review and Hemispheres Magazine. She is the host of The Modern Customer Podcast and a weekly customer experience video series on YouTube. She lives in the Bay Area with her husband, daughter and their two dogs.

After 15 years’ experience in customer relationship management, over the last 10 years Rick has evolved to become a passionate CEX leader. An innovator in the use of customer feedback that drives valued customer experiences, his work has ensured sustainable business impact and revenue in a multi-market organisation. In his role Rick champions the CEX programme for Liberty Global, chairs the Liberty Global CEX community and designed and manages the ongoing evolution of the CEX programme. Rick has experience in banking, consulting, utilities and telecoms.

Monika Schulze is the Head of Customer & Digital Experience at Zurich, Board Member at Schloss Wachenheim and at an Insurtech company, CoverWallet. Monika has a broad range of experience in the FMCG and Insurance industries in numerous regions and countries with a focus on strategic insights to build profitable growth. She has been listed by MarTech as one of the “Top Twelve Women CMOs to follow on Twitter” and she was recognized by Forbes as one of the World’s Most Influential CMOs. She has also been nominated by AdAge as “Woman to Watch Europe” based on notable accomplishments.

David Hart’s current role is that of Customer Experience Manager at Kia Motors (UK( Ltd . David has worked for Kia for 13 years in a variety of roles, latterly in the field of Customer Experience. In this role, he has focused on the voice of the customer using “real customers, real feedback” to help define Kia’s Customer Experience Strategy. He leads a small team including field based Customer Experience Improvement Managers responsible for coaching and improving the customer experience at the dealer level. David regularly presents to Kia’s Senior Management Team and other key stakeholders to ensure the customer’s voice is included in key business decision making.