Financial Services companies are in a precarious position, facing mounting pressure to somehow drive growth and simultaneously reduce costs, while Fintechs and non-financial new entrants gain wallet-share and create stratospheric customer expectations. Executives are responding with investments in digital to drive customer acquisition, mitigate churn, and improve efficiency. To realize these benefits, firms should embed customer and employee feedback into their transformation initiatives, from business case through go-live, with a ‘continuous improvement mindset’, and creative approaches to benefits measurement.
Join us to hear how some business leaders have effectively embedded feedback into their business to enable successful experience-driven transformations.
+ Michele Imbasciani, Managing Director, Head of U.S. and IPB Wealth Management Investment Products, Citigroup
+ Sabine Moeller, Senior Vice President Global Marketing Analytics, Insights and Strategy, Fidelity National Information Services Global (FIS)
+ Talha Zubair, Director, Global Digital Strategy & Transformation, MetLife
+ George Korizis, Partner, FS Marketing, Sales and Service Transformation, PwC